1. Introduction

Software Harbor LLC, operator of SmartRental Investor ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at smartrentalinvestor.com ("Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Email address, password, first name, last name
Profile Information: Contact preferences, email preferences
Payment Information: Processed securely through Stripe (we don't store card details)
Property Searches: Addresses and zip codes you search for
Saved Properties: Properties you save and notes you add
Smart Alerts: Your investment criteria and alert preferences
Portfolio Data: Properties you track in your portfolio
Support Communications: Messages you send through contact forms

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent on pages
Device Information: Browser type, operating system, device type
IP Address: For security and geographic location (general region)
Cookies: Authentication tokens and session data
Error Reports: Technical errors and performance data via Sentry

2.3 Information from Third Parties

Payment Provider: Subscription status and payment confirmations from Stripe
Property Data: Public real estate data from MLS and data providers
Map Data: Location information from Google Maps API

3. How We Use Your Information

3.1 To Provide Our Service

Create and manage your account
Process your subscription payments
Provide property analysis and valuations
Send smart alerts based on your criteria
Save and organize your property opportunities
Track your portfolio performance

3.2 To Improve Our Service

Analyze usage patterns to improve features
Fix bugs and technical issues
Develop new features and tools
Optimize performance and user experience

3.3 To Communicate With You

Send account-related notifications
Deliver smart alerts you've configured
Respond to support requests
Send billing and payment confirmations
Notify you of important service changes
Send marketing emails (with your consent, see section 3.4)

3.4 Marketing Communications

Free Property Analysis Tool: When you use our free property analysis tool on the homepage, you consent to receive marketing communications from us. This includes investment tips, market insights, product updates, and promotional offers. This consent is part of the value exchange where you receive a free property analysis in return for joining our mailing list.

Regular Signup: When signing up through our standard registration process, you may optionally choose to receive marketing communications by checking the corresponding checkbox.

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings.

3.5 For Legal and Security Purposes

Comply with legal obligations
Protect against fraud and abuse
Enforce our Terms of Service
Protect rights, privacy, safety, or property

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data based on:

Contract: To provide the Service you've subscribed to
Consent: For marketing communications and optional features
Legitimate Interests: For service improvement and security
Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

5.1 Service Providers

We share data with trusted service providers who help us operate our Service:

Stripe: Payment processing (PCI-compliant)
Supabase: Authentication and database services
Google Maps: Location and mapping services
Sentry: Error tracking and monitoring
Email Service Provider: Transactional and marketing emails
Hosting Provider: Website and application hosting

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect rights, property, or safety.

5.4 What We Don't Do

We do NOT sell your personal information
We do NOT share your data with third-party advertisers
We do NOT use your data for purposes unrelated to our Service

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption in transit (HTTPS/TLS)
Encryption at rest for sensitive data
Secure authentication via Supabase
Regular security audits and updates
Limited access on a need-to-know basis
PCI-compliant payment processing via Stripe

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as necessary to:

Provide our Service to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

8. Your Privacy Rights

8.1 Access and Portability

You can access and download your data through your account settings or by contacting us.

8.2 Correction

You can update your account information at any time through your account settings.

8.3 Deletion

You can request deletion of your account and personal data by contacting support.

8.4 Opt-Out

Marketing emails: Use unsubscribe link or email preferences
Smart alerts: Manage in your account settings
Cookies: Use browser settings to manage cookies

8.5 Additional Rights (GDPR/CCPA)

Depending on your location, you may have additional rights including:

Right to object to processing
Right to restrict processing
Right to non-discrimination
Right to lodge a complaint with supervisory authorities

9. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

Right to know what personal information we collect
Right to know if we sell or disclose your information (we don't sell)
Right to opt-out of sale (not applicable as we don't sell)
Right to request deletion of personal information
Right to non-discrimination for exercising privacy rights

To exercise these rights, please use our contact form.

10. International Data Transfers

Our Service is operated in the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S. By using our Service, you consent to this transfer.

For EU users, we ensure appropriate safeguards through standard contractual clauses with our service providers.

11. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Do Not Track Signals

Our Service does not currently respond to Do Not Track (DNT) browser signals. However, we do not track users across third-party websites for advertising purposes.

13. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The updated policy will be effective upon posting.

15. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Software Harbor LLC
Operator of SmartRental Investor
Privacy Officer
Miami, FL

Please include your name, contact information, and specific request in your communication. We will respond to privacy requests within 30 days.